IT Governance collection created by magnebergan

Information technology governance - Wikipedia, the free encyclopedia

magnebergan — Sat, 18 Oct 2008 00:52:50 +0100

Information Technology Governance, IT Governance or ICT (Information & Communications Technology) Governance, is a subset discipline of Corporate Governance focused on information technology (IT) systems and their performance and risk management. The rising interest in IT governance is partly due to compliance initiatives, for instance Sarbanes-Oxley in the USA and Basel II in Europe, as well as the acknowledgment that IT projects can easily get out of control and profoundly affect the performan

Tags:Information technology governance AS8015 Agile methods Application software Arthur Andersen

Posted on:18.10.2008 00:52:50

Business-Driven IT Management

magnebergan — Mon, 15 Sep 2008 00:44:45 +0100

Abstract - Business-driven IT management (BDIM) is a new, evolutionary and comprehensive IT management approach that aims to improve IT infrastructure, service quality and business results at the same time. To that end, it needs to model and numerically estimate ITbusiness linkage. BDIM concepts are finding ways into ITIL-based management processes as well as into new IT infrastructure product offerings such as autonomic computing in order to add increased value to the business. In the hope of c

Tags:ITIL

Posted on:15.09.2008 00:44:45

IT-Service Cachet – Managing IT-service performance and IT-service quality

magnebergan — Sat, 13 Sep 2008 05:29:29 +0100

The growing complexity in the management of ITservices is an important aspect for IT-managers. Due to outsourcing and the development of the increasing modularization of IT-services and IT-infrastructures there is a rising challenge for companies to manage their IT-service performance. Especially developments in the IT-service sector like IT-services “on demand” and service oriented IT architectures underline the sustainable trend using services from an external partner. Most concepts for IT-ser

Tags:IT-preformance IT quality

Posted on:13.09.2008 05:29:29

Transforming IT Service Management – the ITIL Impact

magnebergan — Sat, 13 Sep 2008 05:16:44 +0100

Effective information technology service provision is key to the success of organisations. This paper presents results from five Australian organisations that implemented the Information Technology Infrastructure Library (ITIL). As a consequence, all these organisations have transformed their IT service management to provide significant benefits to their organisations, such as more rigorous control of testing and system changes, more predictable infrastructure, improved consultation with IT grou

Tags:ITIL

Posted on:13.09.2008 05:16:44

Implementing ITIL and service management : Articles : Service Management : BCS

magnebergan — Thu, 11 Sep 2008 13:42:25 +0100

Demand and complexity of IT continues to rise while IT operations remain lean. No wonder, then, that executives are looking at ITIL to help. Alan McCarthy, director at Pink Elephant, discusses how ITIL process improvements provide an opportunity to better IT efficiency and customer service quality, reduce workload and control costs.

Tags:itil service management

Posted on:11.09.2008 13:42:25

10 reasons ITIL spooks IT managers - Network World

magnebergan — Wed, 10 Sep 2008 10:55:03 +0100

The best practice framework promises more operational efficiencies and better service management, but ITIL still scares some.

Tags:Network Management ITIL standards Version 3 compliance

Posted on:10.09.2008 10:55:03

ITIL v3 Should Ease Alignment

magnebergan — Tue, 09 Sep 2008 07:10:20 +0100

Version 3 of the IT best-practices framework is designed to offer real business interconnectivity. In this Q&A, an advisor to the ITIL v3 project explains why.

Tags:ITIL V3

Posted on:09.09.2008 07:10:20

ITILv3 / ITIL v3 - ITIL Refresh - Official Lifecycle Publication Suite

magnebergan — Tue, 09 Sep 2008 07:09:07 +0100

TIL's most recent version, Version 3 (ITIL Refresh) - as contained in the Official ITIL Lifecycle Publication Suite - represents an important evolutionary step in ITIL's life. This inclues mapping of v2 to v3

Tags:ITILv3 ITIL v3 version 3 lifecycle books

Posted on:09.09.2008 07:09:07

An Introductory Overview and Survey of Business-Driven IT Management

magnebergan — Tue, 09 Sep 2008 03:35:03 +0100

Tags:Business-Driven IT Management (BDIM) governance Information Technology Infrastructure Library (ITIL) business metrics modeling performance evaluation automation.

Posted on:09.09.2008 03:35:03

ITIL Implementation Best Practice

magnebergan — Tue, 09 Sep 2008 03:26:49 +0100

In this breakfast seminar, Gartner will explore the current state of ITIL implementations, including emerging best practices as well as short-comings in the ITIL framework. Key issues include: • What converging global trends are encouraging IT organisations to adopt ITIL? • What best practices can accelerate ITIL implementation and help to successfully deliver benefits? • What 'lessons' can we apply to ITIL from similar process disciplines such as software capability maturity model, Six Sigma, a

Tags:ITIL IT service management

Posted on:09.09.2008 03:26:49

Change Can Be a Good Thing - Transitioning from ITIL v2 to V3

magnebergan — Mon, 08 Sep 2008 08:09:03 +0100

A year ago, the ITIL community was collectively starting to breathe again after the long wait for the publication of ITIL Version 3. The word before publication had been that V3 was an incremental update to V2, so we were told not to worry too much.

Tags:itil v3 it infrastructure library training global knowledge

Posted on:08.09.2008 08:09:03

Changes in ITIL V2 to V3

magnebergan — Mon, 08 Sep 2008 07:22:05 +0100

This map is covering changes in ITIL from V2 to V3. This is the start of the mind map I will use for my assignment.

Tags:ITIL mindmap

Posted on:08.09.2008 07:22:05

An Introductory Overview of ITIL® V3

magnebergan — Mon, 08 Sep 2008 07:15:38 +0100

ITIL (IT Infrastructure Library) provides a framework of Best Practice guidance for IT Service Management and since its creation, ITIL has grown to become the most widely accepted approach to IT Service Management in the world.

Tags:ITIL v3

Posted on:08.09.2008 07:15:38

A visualisation of how ITIL Version 3 transforms ITIL version 2 | The IT Skeptic

magnebergan — Mon, 08 Sep 2008 06:08:55 +0100

If you are a visual person like me you may find this diagram helpful in understanding just what ITIL Version 3 means, what has changed.

Tags:ITIL changes to v3

Posted on:08.09.2008 06:08:55

Key Differences Between ITIL v2 and v3

magnebergan — Mon, 08 Sep 2008 06:03:55 +0100

Although much has changed, there’s no reason to abandon the v2 ship just yet, writes ITSM Watch columnists Martin Likier and Mike Tainter of Forsythe Solutions Group.

Tags:ITIL V2 V3 Key differences

Posted on:08.09.2008 06:03:55

Comparison between ITIL V3 and ITIL V2 - The Main Changes

magnebergan — Mon, 08 Sep 2008 06:01:09 +0100

A overview of changes in the ITIL framework from V2 to V3

Tags:ITIL V2 V3 Comparasion

Posted on:08.09.2008 06:01:09

The Expert Opinion - An Interview with David Cannon

magnebergan — Mon, 08 Sep 2008 05:57:56 +0100

ITIL v2 vs ITIL V3

Tags:ITIL David Cannon HP

Posted on:08.09.2008 05:57:56

ITIL: The International Repository of IT Wisdom

magnebergan — Mon, 08 Sep 2008 05:55:44 +0100

The struggle to keep our IT ducks in a row (or even, some days, to find the wretched fowl!) gets tougher and tougher as infrastructures become more complex. As in the spaghetti code our programming teachers scolded us about, we touch one spot, and something wiggles in an unexpected place across the room.

Tags:ITIL V3 vs V2

Posted on:08.09.2008 05:55:44

Evidence that use of the ITIL framework is effective

magnebergan — Wed, 03 Sep 2008 03:40:37 +0100

Research on how ITIL works

Tags:Potgieter Botha Lew ITIL

Posted on:03.09.2008 03:40:37

ISO/IEC 38500 - Wikipedia, the free encyclopedia

magnebergan — Mon, 25 Aug 2008 03:24:15 +0100

A too short intro to ISO / IEC 38500

Tags:ISO/IEC 38500 2008 Information Technology June 27

Posted on:25.08.2008 03:24:15

Transforming a Company, Project by Project: The IT Engagement Model

magnebergan — Sun, 27 Jul 2008 04:37:32 +0100

Information Technology (IT) organizations have long struggled with achieving company-wide strategies while simultaneously responding to urgent requests from business units to implement solutions for local projects. Our studies suggest that successful approaches address two fundamental goals: alignment between IT and the rest of the business and coordination across multiple organizational levels. Our IT engagement model describes these successful approaches. We define our model as the system of m

Tags:Fonstad Robertson MIT IT organisations strategy

Posted on:27.07.2008 04:37:32

Information Technology and the Board of Directors: Is There An IT Attention Deficit?

magnebergan — Thu, 24 Jul 2008 05:28:59 +0100

Given the ever-increasing importance of information technology (IT) to corporate success, board scrutiny of IT activities is a critical issue. This study conducted interviews with board chairs and board members of 17 medium to large corporations, most with global operations. Our question to them: “How much attention does your board give to a range of IT-related issues, specifically, the CIO’s IT vision for the company, the IT strategic plan, major IT application decisions, IT leadership, IT func

Tags:IT governance CIO

Posted on:24.07.2008 05:28:59

Service level agreement - Wikipedia, the free encyclopedia

magnebergan — Wed, 23 Jul 2008 04:37:06 +0100

A basic introduction to SLA(Service level agreement)

Tags:Service level agreement contract

Posted on:23.07.2008 04:37:06

UK_TAA_comfortably.pdf (application/pdf-objekt)

magnebergan — Wed, 23 Jul 2008 04:34:55 +0100

Deloitte states the importance of IT Governance within organisations. This is based on a survey of 50 CIO's in the UK.

Tags:Deloitte IT governance CIO

Posted on:23.07.2008 04:34:55